Context:
When something doesn't work as expected, customers have no way to check whether
the behaviour is already a known issue. This means time is spent investigating
internally before reaching out, without knowing whether the cause is already
identified or a fix is already in progress.
Use case:
An admin notices that a certain action doesn't work. Before involving a
colleague internally, they check the known-issues overview, see that the issue
is known and being worked on, and can inform their own users accordingly
and later see when it has been resolved.