Customer-visible overview of known issues and their status

Context: When something doesn't work as expected, customers have no way to check whether the behaviour is already a known issue. This means time is spent investigating internally before reaching out, without knowing whether the cause is already identified or a fix is already in progress. Use case: An admin notices that a certain action doesn't work. Before involving a colleague internally, they check the known-issues overview, see that the issue is known and being worked on, and can inform their own users accordingly and later see when it has been resolved.

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Product Development

Date

8 days ago

Author

Babette Durville

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